Terms of service

General Terms and Conditions (GTCs) for red.

1. Definitions

1.1. "Red", “red.” and “red.” all refer to the owner/operator of the online shop Red Labs GmbH in 8852 Altendorf

1.2. "Customer" or "you" refers to any individual or entity using our online shop.

2. Acceptance of Terms

2.1. By accessing, browsing, or making a purchase from our online shop, you confirm that you have read, understood, and agreed to these GTCs.

2.2. If you do not agree with these terms, please do not use our online shop.

3. Ordering and Payment

3.1. Products and Services
We offer a range of products and services for sale on our website. By placing an order, you are making an offer to purchase the selected items.

3.2. Pricing
All prices are listed in Swiss Francs (CHF) and include Value Added Tax (VAT) unless otherwise stated. We reserve the right to adjust prices at any time without prior notice.

3.3. Payment
We accept various payment methods as detailed on our website. Payment must be completed in full before we process and fulfill your order.

3.4. Pre-Purchase Fulfillment
For products or in-store experiences that are available for pre-purchase, you agree to the fulfillment date as listed on the product page. If you require any clarifications, please contact us at glow (a) betteratred.com.

4. Shipping and Delivery

4.1. Upon placing an order, you will receive a confirmation via email. Please note that there is no physical shipping of products purchased on redhouseofcollagen.com.

5. Returns and Refunds

5.1. If you made a purchase by mistake, please contact us so we can resolve the issue.

6. Privacy and Data Protection

6.1. Privacy Policy
We collect and handle personal information in line with our Privacy Policy, which is an integral part of these GTCs.

7. Intellectual Property

7.1. Copyright
All content on our website, including text, images, logos, and designs, is the intellectual property of Red and is protected by copyright laws.

8. Limitation of Liability

8.1. To the fullest extent permitted by Swiss law, we are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our online shop.

9. Termination

9.1. We reserve the right to terminate or suspend access to our online shop at our sole discretion, without notice and for any reason.

10. Governing Law and Jurisdiction

10.1. These GTCs are governed by Swiss law, and any disputes will be subject to the exclusive jurisdiction of the Swiss courts.

11. Changes to Terms

11.1. We may revise these GTCs at any time. Any changes will become effective immediately upon being posted on our website.

12. Contact Information

12.1. If you have any questions or concerns about these GTCs, please contact us at glow (a) betteratred.com.