Legal notice

Legal Notice and Terms & Conditions

Welcome to red. By using our services, you acknowledge and agree to the following terms and conditions. These terms govern your use of our website, services, and facilities, and form a legally binding agreement between you and red. - a brand operated by Red Labs GmbH in 8852 Altendorf.


1. Disclaimer of Liability

  1. No Medical Advice:
    • We are not healthcare professionals and do not provide medical advice, diagnosis, or treatment.
    • The information on our website, in marketing materials, or provided by our staff is for general informational purposes only and should not be relied upon as medical advice.
  2. Responsibility for Use:
    • The use of our red light technology services is entirely at your own risk.
    • It is your responsibility to ensure that red light technology is appropriate for your health and wellness needs. We strongly recommend consulting a qualified healthcare professional before using our services, particularly if you are pregnant, nursing, or have any underlying medical conditions.
  3. No Guarantees or Warranties:
    • We make no guarantees or warranties, expressed or implied, regarding the results of using red light technology or any other services provided by us.
    • While red light therapy has been shown to offer benefits in many studies, results may vary depending on individual conditions and usage.
  4. Assumption of Risk:
    • By using our services, you accept full responsibility for any risks, including but not limited to injury, side effects, or lack of results.
    • red. shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services or facilities.


2. Appointment and No-Show Policy

  1. Cancellations and No-Shows:
    • If you cancel an appointment less than 24 hours before the scheduled time or fail to show up, full price will be charged for that session.
    • Refunds for no-shows or late cancellations will be processed within 14 business days.
  2. Rescheduling:
    • Appointments can be rescheduled up to 24 hours before the scheduled session without penalty.


3. Payment Terms

  1. Payment Processing:
    • All payments are processed securely through our designated payment platform. We accept major credit cards, debit cards, and other payment methods as indicated on our website.
  2. Refunds:
    • All purchases are non-refundable except as explicitly stated in our cancellation and no-show policy.


4. Service Terms

  1. User Responsibilities:
    • Customers must follow all instructions provided by our staff or posted in our facility regarding the safe use of red light technology equipment.
    • Misuse of equipment may result in immediate termination of service without refund.
  2. Health and Safety:
    • You are responsible for informing us of any pre-existing medical conditions or concerns that may affect your use of red light technology.
    • We reserve the right to deny service to any individual who we believe may be at risk of injury or harm from using our facilities.
  3. Service Modifications:
    • We reserve the right to modify or discontinue services, pricing, or availability at any time without notice.


5. Indemnity Clause

You agree to indemnify, defend, and hold harmless red., its owners, employees, affiliates, and agents, from any and all claims, damages, liabilities, costs, or expenses (including legal fees) arising out of or related to:

  • Your use of our services or facilities.
  • Violation of these terms and conditions.
  • Any third-party claims related to your actions or omissions.


6. Privacy Policy

  1. Data Collection and Use:
    • We collect personal data to process appointments and provide services. This includes name, contact information, and payment details.
    • Your data will not be shared with third parties except as necessary to process your transactions or comply with legal obligations.
  2. Cookies and Analytics:
    • By using our website, you agree to our use of cookies and analytics tools to enhance your browsing experience.


7. Intellectual Property

  1. Ownership:
    • All content on our website, including text, images, logos, and branding, is the intellectual property of red.  and is protected by copyright laws.
    • You may not reproduce, distribute, or use any content without our express written permission.
  2. Trademarks:
    • The name red. and associated logos are trademarks of our company. Unauthorized use is prohibited.


8. Limitations of Liability

  1. Service Interruptions:
    • We are not liable for interruptions or delays in service due to factors beyond our control, including but not limited to equipment failure, power outages, or natural disasters.
  2. Facility Use:
    • Any damage caused to our equipment or facilities due to misuse by customers may result in charges for repairs or replacements.


9. General Terms

  1. Governing Law:
    • These terms and conditions shall be governed by and construed in accordance with the laws of Switzerland. Any disputes shall be subject to the exclusive jurisdiction of the courts in Zurich.
  2. Severability:
    • If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  3. Amendments:
    • We reserve the right to update or amend these terms and conditions at any time without prior notice. Customers are encouraged to review this page regularly to stay informed of any changes.


By booking an appointment or using our services, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or concerns, please contact us.